Operations and logistics
A first interview for delivery drivers should show how someone drives, how they treat customers at the door and what they do when a delivery goes wrong. Check their license and vehicle with questions on the application form. Ten minutes of conversation covers the rest.
Drivers often apply from a phone between shifts, and a short audio interview in their own language fits that.
What to look for
The questions
Ask them in order. Listen for real details: what happened, what the candidate did, and how it ended.
Strong answer
Calls and messages, waits a reasonable time, checks with a neighbor or the security guard where it makes sense, and follows the company’s process for failed deliveries, with a note.
Weak answer
Leaves the parcel at the door, or marks it delivered without handing it over.
Strong answer
Re-plans the remaining stops, tells the dispatcher early and lets customers know about delays, without speeding or taking safety shortcuts.
Weak answer
Drives faster or skips stops without telling anyone.
Strong answer
Apologizes calmly, explains what they can, completes the handover politely and reports the complaint if needed.
Weak answer
Argues, or blames the warehouse in front of the customer.
Strong answer
Names specific areas, and describes using the map along with landmarks, plus a quick call to the customer when the map location is wrong.
Weak answer
Relies only on the map pin and gives up when it’s wrong.
Strong answer
Names specific checks, such as tires, brakes, lights, fuel or charge and papers, and reports problems before leaving.
Weak answer
Doesn’t check anything unless something breaks.
Strong answer
Reports it before leaving, takes a photo if the process allows it, and doesn’t deliver it without reporting the damage.
Weak answer
Delivers it and says nothing.
Strong answer
Slows down, keeps parcels dry, updates the dispatcher or customers on delays and pulls over if it becomes unsafe.
Weak answer
Rides at the same speed to finish on time.
Strong answer
Gives a practical reason and is clear and consistent about the shifts they can commit to.
Weak answer
Vague about hours, or says “any time” without meaning it.
Before the interview
Short form questions the candidate answers before the interview. You read the answers next to the interview. They aren’t scored.
Listen for
Avoid
Use this in LessRounds
Paste the questions into a scripted interview, where the AI reads each question word for word. Add the skills from the scorecard, then share one link. Every delivery driver candidate gets the same questions. You get a score for each skill, with the candidate’s own words that explain it.
A valid license for the vehicle they’ll drive, access to a vehicle if the role needs one, and the shifts they can work. Then use the interview to hear how they handle late routes, missing customers and damaged parcels.
Yes. A license is a requirement of the job. Screening answers are shown to you alongside the interview and aren’t scored, so you decide how to weigh them.
Start with 100 free credits, enough for about 20 interviews. No credit card or sales call needed.